Responsible Gaming
at cb888 — Play Safe,
Stay in Control
cb888 is committed to providing a safe, fair, and transparent gambling environment for all players across Bangladesh. Our responsible gaming programme gives you the tools, resources, and support you need to keep gambling enjoyable — and to step back when you need to.
Age Verification Policy
Strict 21+ Age Enforcement at cb888
At cb888, the safety of young people is non-negotiable. Every player who registers on cb888.bio must confirm that they are at least 21 years of age at the point of registration. This is not merely a checkbox — cb888 actively enforces this requirement through a mandatory KYC (Know Your Customer) identity verification process before any withdrawal can be processed.
During KYC verification, players are required to submit a valid government-issued identity document — such as a Bangladesh National ID card (NID), passport, or driving licence — that confirms their name and date of birth. Any account where the verified age falls below 21 will be immediately suspended, all funds will be returned to the original payment method, and the account will be permanently closed.
If you are a parent or guardian and suspect that a minor in your household has accessed or registered on cb888.bio, please contact our support team immediately at [email protected]. We will investigate and take immediate action. We also encourage all parents to use internet filtering and parental control software to restrict access to gambling websites for those under 21.
Underage Gambling Is Illegal: Gambling by persons under the age of 21 is strictly prohibited on cb888. Any attempt to circumvent the age verification process is a serious violation of the cb888 Terms & Conditions and may result in permanent account closure and forfeiture of all funds held in the account.
Player Protection Tools
Take Control of Your Gambling Habits
cb888 provides a comprehensive suite of responsible gaming tools that put you in charge of how, when, and how much you play. All tools are available directly within your account — no waiting periods, no complex procedures.
Deposit Limits
Set a maximum deposit amount in BDT (Bangladeshi Taka ৳) over a daily, weekly, or monthly period. Once your chosen limit is reached, the cb888 cashier will decline any further deposit attempts until the limit period resets. Lowering your deposit limit takes effect immediately; increasing it requires a 7-day cooling-off period.
- Set daily, weekly, or monthly BDT deposit caps
- Limits apply across all payment methods (bKash, Nagad, Rocket, Upay, cards)
- Reductions apply instantly; increases require 7-day review
- Accessible from your account settings at any time
Loss Limits
Define the maximum amount in BDT you are willing to lose over a given period. When your net losses reach your set threshold — whether daily, weekly, or monthly — cb888 will automatically restrict further real-money betting until the period ends. This is one of the most effective tools for preventing unplanned financial losses.
- Set net loss limits per day, week, or month
- System enforces the cap automatically — no manual action needed
- Real-time loss tracking visible in your account dashboard
- Limits configurable in BDT with ৳ amounts clearly displayed
Session Time Limits
Control how long you spend on the cb888 platform in a single session. Set a session duration limit — for example, 1 hour or 2 hours — and cb888 will display a visible countdown timer during your session and automatically log you out when the time is reached. This helps prevent the "time distortion" effect that extended gambling sessions can cause.
- Set session duration limits from 30 minutes up to 8 hours
- On-screen timer reminder displayed during every session
- Automatic logout when the limit is reached
- Reality check pop-ups available at configurable intervals
Cool-Off & Time-Out Periods
If you feel you need a short break from gambling, cb888's cool-off tool allows you to temporarily suspend your account for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a cool-off period, your account is locked for real-money gambling, and no deposits can be processed. Marketing communications are also suspended for the duration.
- Durations: 24 hours, 48 hours, 7 days, or 30 days
- Account locked for all real-money gambling immediately upon activation
- No deposits or bets accepted during the cool-off window
- Cannot be reversed early once activated — helps ensure genuine rest
Self-Exclusion
Self-exclusion is the most serious intervention tool available at cb888 and is designed for players who feel they can no longer gamble responsibly. A self-exclusion permanently or semi-permanently closes your cb888 account for a minimum period of 6 months, with options for 1 year, 3 years, or permanent exclusion. Once activated, self-exclusion cannot be reversed during the chosen term.
- Available directly in account settings or by contacting support
- Minimum exclusion period: 6 months
- All pending withdrawals processed before account is closed
- All marketing communications permanently stopped
- Reactivation reviewed by cb888 welfare team after exclusion term ends
Reality Check Reminders
Reality checks are periodic pop-up notifications that appear while you are playing, reminding you how long you have been gambling in the current session and how much you have won or lost. These prompts are deliberately designed to interrupt the natural "flow" of gambling and encourage conscious decision-making about whether to continue your session.
- Configurable intervals: every 30, 60, 90, or 120 minutes
- Shows session duration, net result, and current balance in BDT (৳)
- Option to continue or end session presented at each check
- Enabled by default for all new cb888 accounts
Our Commitments
How cb888 Upholds Responsible Gaming Standards
Responsible gaming at cb888 is not a compliance checkbox — it is a genuine operational commitment backed by dedicated staff, purpose-built technology, and proactive player monitoring across our Bangladesh platform.
Proactive Player Monitoring
cb888's player safety team actively monitors account behaviour for patterns that may indicate problem gambling — such as unusually rapid increases in deposit frequency, repeated losses followed by larger deposits (chasing losses), or sudden shifts in betting stakes. When concerning patterns are detected, our team reaches out proactively to offer support resources and tool activation guidance.
Dedicated Welfare Team
cb888 has a dedicated player welfare team — separate from general customer support — who specialise in responsible gaming interventions, self-exclusion processing, and signposting to external support organisations. The welfare team is available 24/7 via the in-platform live chat and can be specifically reached by using the subject line "Responsible Gaming Request" when emailing [email protected].
Fair Play & Certified RNG
All casino games available on cb888 — from Pragmatic Play slots to Evolution Gaming live tables — use certified Random Number Generators (RNGs) that have been independently tested and audited for fairness. cb888 publishes Return-to-Player (RTP) percentages for all slot games, allowing players to make fully informed decisions about their play.
No Gambling on Credit
cb888 strictly prohibits players from gambling with borrowed money or using credit cards to fund gambling. While Visa and Mastercard are accepted as payment methods, credit card transactions for gambling deposits are declined at the platform level. cb888 also does not offer any in-platform credit facility or "buy now, pay later" deposit option. Players may only gamble with funds they genuinely own.
Non-Judgmental Support
cb888 recognises that discussing gambling difficulties can feel uncomfortable or even stigmatising. Our support team is trained to respond to responsible gaming contacts with sensitivity, discretion, and zero judgment. Whether you want to set a deposit limit, take a short break, or permanently self-exclude, your request will be handled with complete confidentiality and genuine care for your wellbeing.
Transparent Account History
Every cb888 player has full access to a detailed, real-time account history showing every deposit, withdrawal, bet, win, loss, and bonus transaction — with precise timestamps in Bangladesh Standard Time (BST, UTC+6) and BDT (৳) amounts. Full transparency over your gambling history is one of the most effective tools for maintaining perspective and making informed decisions about your play.
Know the Signs
Warning Signs of Problem Gambling
Gambling is a form of entertainment that the vast majority of cb888 players enjoy responsibly. However, for a minority of players, gambling can develop into a pattern of behaviour that causes genuine harm — to their finances, their relationships, and their mental health. The first step towards seeking help is recognising the warning signs.
The following indicators may suggest that gambling is becoming a problem. If you recognise three or more of these patterns in your own behaviour, we strongly encourage you to activate one of the responsible gaming tools described above, or to contact our welfare team at [email protected] for a confidential conversation.
Getting Help
How to Seek Help at cb888
If you believe your gambling is becoming a problem — or if someone who cares about you has raised concerns — please do not wait. Reaching out early makes a significant difference. cb888 offers several immediate options to help you regain control.
Live Chat — Immediate Support
Available 24/7 directly within the cb888 platform. Type "Responsible Gaming" to be immediately connected to a trained welfare team member. Average response time is under 2 minutes. All conversations are strictly confidential.
Email — Welfare Team
Send your request to [email protected] with the subject line "Responsible Gaming Request". This subject line routes your message directly to the welfare team, bypassing general support queues. Email responses within 24 hours; urgent cases handled faster.
Self-Service Account Tools
Log into your cb888 account, navigate to Account Settings > Responsible Gaming, and activate deposit limits, loss limits, session limits, cool-off periods, or self-exclusion instantly — no need to contact support unless you prefer to do so.
National Helpline & External Resources
If you feel you need support beyond what cb888 can provide, we encourage you to speak with a trusted mental health professional or counsellor in Bangladesh. Mental health support services are available across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other major cities. Your local healthcare provider can provide referrals.
Confidentiality Guarantee: All responsible gaming requests, self-exclusion activations, and welfare team conversations at cb888 are handled with complete confidentiality. Your account status, personal details, and the nature of your request will never be shared with any third party without your explicit consent, except where required by applicable law.
Safe Play Principles
Golden Rules for Responsible Gambling at cb888
Before you play — or if you are already playing — keep these core principles in mind. They are the foundation of a healthy, enjoyable relationship with gambling on the cb888 platform.
Only Gamble What You Can Afford to Lose
Before every gaming session, decide in advance the maximum amount in BDT (৳) you are comfortable losing — and treat that as the cost of entertainment. Never gamble with money reserved for rent, food, family expenses, or debt repayments. If losing your session budget would cause genuine financial stress, the budget is too large.
Set Time Limits Before You Start
Decide how long you will play before you open a single game. Use cb888's built-in session time limits to enforce this decision automatically. Gambling sessions without a defined end time can expand far beyond your original intention — especially during late-night sessions or while using mobile devices. A clear time boundary keeps gambling in its proper place as a leisure activity.
Never Chase Your Losses
Chasing losses — increasing your bet size or depositing more money after a losing streak in hopes of winning it back — is one of the most common and most damaging patterns in problem gambling. cb888's RNG-based games and sports odds are statistically independent of previous results. Accept losses as the cost of play, and walk away when your budget is spent.
Gamble for Fun, Not to Earn Money
cb888 offers world-class entertainment — from BPL cricket betting to Pragmatic Play jackpot slots — and wins are genuinely possible. However, gambling should never be treated as a reliable income source, a financial investment strategy, or a solution to financial problems. The house edge exists across all games. Play for the thrill and treat any winnings as a welcome bonus.
Take Regular Breaks
Extended gambling sessions impair judgment and decision-making. Step away from the screen at regular intervals — at minimum once per hour — to rest, hydrate, and reassess whether you still want to continue playing. During major cricket events like IPL or T20 World Cup, it can be tempting to bet continuously across multiple matches. Discipline your session length regardless of how many markets are open.
Keep Gambling in Balance With Life
Gambling should occupy a small and clearly defined portion of your leisure time and discretionary budget — never a central role in your daily life. Maintain a healthy balance with family time, work, exercise, and social activities. If you find that gambling is crowding out other activities you used to enjoy, or if people close to you have expressed concern, treat those signals seriously and use cb888's responsible gaming tools.
Protecting Minors
Parental Controls & Family Safety
cb888 takes the protection of minors extremely seriously. While cb888's own age verification systems are robust, we recognise that households across Bangladesh may include young people who have access to shared devices — smartphones, tablets, or desktop computers — that are also used for online gambling by adults in the household.
We strongly encourage all adult cb888 players who share devices with children or teenagers to take additional steps to restrict minors' access to gambling content. This includes using device-level parental controls, dedicated internet filtering software, and browser-level content restriction features available on all major mobile and desktop platforms.
Key precautions cb888 recommends for Bangladeshi households include keeping your cb888 login credentials strictly private and never saving your password on shared devices, enabling screen time and app restrictions on smartphones used by minors, setting up a separate user account on shared computers with parental controls activated, and logging out of cb888 completely after every session on any device that is not exclusively yours.
If you discover that a minor has accessed your cb888 account, or has created their own account using falsified age information, contact our welfare team immediately. We will take swift action, including full account review, session history analysis, and fund return as appropriate.
Desktop & Laptop: All major operating systems — Windows, macOS, and Linux — include built-in parental control features that allow you to restrict access to specific websites (including gambling platforms) for designated user accounts. Look for "Family Safety" settings in Windows or "Screen Time" in macOS.
Android & iOS Mobile Devices: Both Android and iOS offer robust parental control features. Google Family Link (Android) and Screen Time (iOS) allow parents to set content restrictions, block specific apps and websites, and set daily screen time limits. These tools are free and available in Bangladesh on all major mobile carriers.
Router-Level Filtering: Many home internet routers — including those provided by major Bangladeshi ISPs — support DNS-level content filtering that can block gambling websites across every device connected to your home Wi-Fi network. Contact your internet service provider for guidance on enabling content filtering at the router level.
Report Underage Access: If you suspect any minor is attempting to access or has successfully accessed cb888.bio, report it immediately to [email protected] with the subject line "Minor Access Report". All reports are handled confidentially and acted upon within 2 hours of receipt.